Business, Featured - Written Wednesday, October 7, 2009 by Naumi Haque - 8 Comments

A future vision of CRM

Several weeks ago, my colleague Brian wrote about the emergence of Social CRM. The conversation touched on new applications of technology and analytics to help improve customer engagement and generate insight for the enterprise. I thought it might be worth expanding on some of the points made and continue the discussion of what the future might look like for CRM (Customer Relationship Management). Continue…