Editor’s note: this is the third post in a multi-part series from Stewart Mader, author of Wikipatterns. You can check out some of his other work at Grow Your WIki, and the first two parts of the series can be found here and here.

When an organization has a wiki at the center of its operations, people can gather and share the kind of information that others need – including everything from projects, products, initiatives, strategies, and other pieces of the big picture, to the everyday: how to process an expense report, access an office’s network, get business cards printed, or reserve a meeting room. On a wiki, this information can be gathered by the small efforts of many.

Let’s look at an example – the expense report. It’s a standard process, with a common form that people need to access, complete, include receipts, and submit for approval.

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