Comments on: Enhancing enterprise collaboration: the role of conflict and mediation http://www.wikinomics.com/blog/index.php/2009/12/01/enhancing-enterprise-collaboration-the-role-of-conflict-and-mediation/ Exploring How Mass Collaboration Changes Everything Sun, 28 Aug 2011 14:21:24 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: A framework for values-based Appropriate Dispute Resolution (ADR) http://www.wikinomics.com/blog/index.php/2009/12/01/enhancing-enterprise-collaboration-the-role-of-conflict-and-mediation/comment-page-1/#comment-335860 A framework for values-based Appropriate Dispute Resolution (ADR) Wed, 13 Jan 2010 15:53:58 +0000 http://www.wikinomics.com/blog/?p=5071#comment-335860 [...] I hope that the Chief Mediation Officer would approve of all [...] [...] I hope that the Chief Mediation Officer would approve of all [...]

]]> By: Tina Suvajac Lees http://www.wikinomics.com/blog/index.php/2009/12/01/enhancing-enterprise-collaboration-the-role-of-conflict-and-mediation/comment-page-1/#comment-334072 Tina Suvajac Lees Thu, 07 Jan 2010 18:26:11 +0000 http://www.wikinomics.com/blog/?p=5071#comment-334072 The idea of a Chief Mediation Officer - or as suggested above a Chief Conflict Officer which may combine an Ombuds function is great. Having worked managing an internal mediation service within a large University it is important that a function like this has the correct reporting mechanisms and a feedback look which allows for reporting in to the board level within an organisation. It also allows for what many internal mediation panels don't and that is someone with the skills, knowledge and development to be able to deal with the complex nature of both low level and high level workplace disputes. The idea of a Chief Mediation Officer – or as suggested above a Chief Conflict Officer which may combine an Ombuds function is great.

Having worked managing an internal mediation service within a large University it is important that a function like this has the correct reporting mechanisms and a feedback look which allows for reporting in to the board level within an organisation. It also allows for what many internal mediation panels don’t and that is someone with the skills, knowledge and development to be able to deal with the complex nature of both low level and high level workplace disputes.

]]> By: David Palmer http://www.wikinomics.com/blog/index.php/2009/12/01/enhancing-enterprise-collaboration-the-role-of-conflict-and-mediation/comment-page-1/#comment-330247 David Palmer Sat, 26 Dec 2009 14:02:19 +0000 http://www.wikinomics.com/blog/?p=5071#comment-330247 I was especially struck by your reference to "deep listening" and how important a role it plays in collaboration (as well as in mediation and, basically, all conflict resolution). Working now with Human Rights Watch, in Europe and Africa, I have a chance to deepen my listening skills and apply the insights you've presented here. Thanks very much for sharing them with us. I was especially struck by your reference to “deep listening” and how important a role it plays in collaboration (as well as in mediation and, basically, all conflict resolution). Working now with Human Rights Watch, in Europe and Africa, I have a chance to deepen my listening skills and apply the insights you’ve presented here. Thanks very much for sharing them with us.

]]> By: Tom A. Kosakowski http://www.wikinomics.com/blog/index.php/2009/12/01/enhancing-enterprise-collaboration-the-role-of-conflict-and-mediation/comment-page-1/#comment-326351 Tom A. Kosakowski Wed, 09 Dec 2009 18:29:11 +0000 http://www.wikinomics.com/blog/?p=5071#comment-326351 Great proposal. Why not "Chief Conflict Resolution Officer," and include organizational ombuds function too? Many employee concerns do not need mediation for resolution, but could be handled by a confidential, neutral and informal resource. Great proposal. Why not “Chief Conflict Resolution Officer,” and include organizational ombuds function too? Many employee concerns do not need mediation for resolution, but could be handled by a confidential, neutral and informal resource.

]]> By: Marilyn Davison http://www.wikinomics.com/blog/index.php/2009/12/01/enhancing-enterprise-collaboration-the-role-of-conflict-and-mediation/comment-page-1/#comment-324899 Marilyn Davison Thu, 03 Dec 2009 20:36:15 +0000 http://www.wikinomics.com/blog/?p=5071#comment-324899 Good article in December HBR on Conflict Management http://bit.ly/4oZndF Good article in December HBR on Conflict Management http://bit.ly/4oZndF

]]> By: Marilyn Davison http://www.wikinomics.com/blog/index.php/2009/12/01/enhancing-enterprise-collaboration-the-role-of-conflict-and-mediation/comment-page-1/#comment-324864 Marilyn Davison Thu, 03 Dec 2009 16:17:11 +0000 http://www.wikinomics.com/blog/?p=5071#comment-324864 Wonderful question and a very long conversation that I would love to engage in. There is a value proposition with lots of hard data associated with my concept of this post. Asking your patience for this to be deferred until after Copenhagen Climate Change Conference so I can purposefully focus on the answer. Wonderful question and a very long conversation that I would love to engage in. There is a value proposition with lots of hard data associated with my concept of this post. Asking your patience for this to be deferred until after Copenhagen Climate Change Conference so I can purposefully focus on the answer.

]]> By: Rex Lee http://www.wikinomics.com/blog/index.php/2009/12/01/enhancing-enterprise-collaboration-the-role-of-conflict-and-mediation/comment-page-1/#comment-324845 Rex Lee Thu, 03 Dec 2009 14:17:13 +0000 http://www.wikinomics.com/blog/?p=5071#comment-324845 Thanks Marilyn, Interesting post. Could you share more details on specific objectives a "Chief Mediation Officer" would actually have that would warrent a C level designation? Thanks Marilyn, Interesting post. Could you share more details on specific objectives a “Chief Mediation Officer” would actually have that would warrent a C level designation?

]]> By: Chief Mediation Officer: One of many ways to imbed the spirit of mediation in your organization http://www.wikinomics.com/blog/index.php/2009/12/01/enhancing-enterprise-collaboration-the-role-of-conflict-and-mediation/comment-page-1/#comment-324670 Chief Mediation Officer: One of many ways to imbed the spirit of mediation in your organization Wed, 02 Dec 2009 15:14:21 +0000 http://www.wikinomics.com/blog/?p=5071#comment-324670 [...] [...] [...] [...]

]]> By: Tina Monberg http://www.wikinomics.com/blog/index.php/2009/12/01/enhancing-enterprise-collaboration-the-role-of-conflict-and-mediation/comment-page-1/#comment-324522 Tina Monberg Tue, 01 Dec 2009 18:59:31 +0000 http://www.wikinomics.com/blog/?p=5071#comment-324522 Marilyn, you bring mediation to life - not just as a tool, but as a mindset, and by implementing your idea of a Chief Mediation Officer in organisations, I believe that we will experience much more flow, balance and reciprocity Marilyn, you bring mediation to life – not just as a tool, but as a mindset, and by implementing your idea of a Chief Mediation Officer in organisations, I believe that we will experience much more flow, balance and reciprocity

]]> By: Ben Ziegler http://www.wikinomics.com/blog/index.php/2009/12/01/enhancing-enterprise-collaboration-the-role-of-conflict-and-mediation/comment-page-1/#comment-324515 Ben Ziegler Tue, 01 Dec 2009 17:50:24 +0000 http://www.wikinomics.com/blog/?p=5071#comment-324515 Marilyn, this is a great post. I love how you connect organization, culture, mediation, collaboration, and ancient wisdom. You have a real systems perspective. Your thoughts around embedding the mediation spirit, a “mediation refresh button”, and the Chief Mediation Officer, are all great ideas for how to extend the potential of mediation in an organization. Marilyn, this is a great post. I love how you connect organization, culture, mediation, collaboration, and ancient wisdom. You have a real systems perspective. Your thoughts around embedding the mediation spirit, a “mediation refresh button”, and the Chief Mediation Officer, are all great ideas for how to extend the potential of mediation in an organization.

]]> By: carl taylor http://www.wikinomics.com/blog/index.php/2009/12/01/enhancing-enterprise-collaboration-the-role-of-conflict-and-mediation/comment-page-1/#comment-324486 carl taylor Tue, 01 Dec 2009 13:30:51 +0000 http://www.wikinomics.com/blog/?p=5071#comment-324486 Marilyn-Your comments are dead on. In healthcare for instance we witness frequent failures of C level initiatives many times due to the failure to adequately mediate the desire of senior level against the objectives/incentives of middle management and sometimes the outright passive aggressive behaviour at the ground level of operations Mediation within a corporate setting ought to be a requirement particularly as we hopefully move from a vertical to a horizontal approach to enlightened management. One other quick observation, in the merged world of wikinomics and traditional mediation is the ability now to observe and learn from expression of concern or support posted in social media sites and other places like twitter. I was recently involved in trying to understand the reluctance of individuals in getting the H1 vaccine. By observing and tagging twitter comments I gained great granularity of issues such as mercury content, design process and information mistrust, all of which can be dealt with once understood. So perhaps what we can have are skilled mediators such as your self with an even greater awareness of the real underlying concerns of all parties. Sounds like a way to produce effective dialog within a corporation, community or across borders. Keep up the great work, it is well needed. carl Marilyn-Your comments are dead on. In healthcare for instance we witness frequent failures of C level initiatives many times due to the failure to adequately mediate the desire of senior level against the objectives/incentives of middle management and sometimes the outright passive aggressive behaviour at the ground level of operations Mediation within a corporate setting ought to be a requirement particularly as we hopefully move from a vertical to a horizontal approach to enlightened management.
One other quick observation, in the merged world of wikinomics and traditional mediation is the ability now to observe and learn from expression of concern or support posted in social media sites and other places like twitter. I was recently involved in trying to understand the reluctance of individuals in getting the H1 vaccine. By observing and tagging twitter comments I gained great granularity of issues such as mercury content, design process and information mistrust, all of which can be dealt with once understood. So perhaps what we can have are skilled mediators such as your self with an even greater awareness of the real underlying concerns of all parties. Sounds like a way to produce effective dialog within a corporation, community or across borders. Keep up the great work, it is well needed.
carl

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