http://www.wikinomics.com/blog/index.php/2009/11/13/measuring-customer-experience-the-power-of-story/ Exploring How Mass Collaboration Changes Everything Fri, 12 Mar 2010 17:16:27 -0500 http://wordpress.org/?v=2.8.4 hourly 1 http://www.wikinomics.com/blog/index.php/2009/11/13/measuring-customer-experience-the-power-of-story/comment-page-1/#comment-322075 Gregory (@piplzchoice) Fri, 20 Nov 2009 18:06:38 +0000 http://www.wikinomics.com/blog/?p=5009#comment-322075 Excellent post Naumi. In Amplified Analytics algorithms, we are considering measurements of "authority" in a context of how much time/experience the teller of the "anecdote" has with the product being discussed. Even more interesting measurement in the Social Media domain, is a measure of "authenticity" of an "anecdote" and/or a teller. It is not a trivial task to define, but the value is very critical to the overall results in my opinion. Excellent post Naumi. In Amplified Analytics algorithms, we are considering measurements of “authority” in a context of how much time/experience the teller of the “anecdote” has with the product being discussed. Even more interesting measurement in the Social Media domain, is a measure of “authenticity” of an “anecdote” and/or a teller. It is not a trivial task to define, but the value is very critical to the overall results in my opinion.

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