Hey wiki comics is advertising some pharmacy links you can find below. Sorry for any inconvenience. Hope you can understand... Links are below: Tadalafil Citrate | generic cialis 10 mg | tadalafil citrate 10mg | tadalafil citrate 5mg | generic cialis 40 mg |

Business - Written by on Wednesday, November 12, 2008 14:42 - 4 Comments

The reputation economy and government

We’re all familiar with the concrept of reputation and how in a world of social networks, voting and rank, it’s becoming increasingly important.

Source: http://www.relationship-economy.com/

That’s not, however, to say that it’s a new concept. Information asymmetry in commerce is a centuries old problem. Solving it through reputation is equally ancient. We may associate eBay with our modern definition of online reputation but the concept is perhaps earliest associated by archival records of trading between Maghribi merchants in the 11the century. Research on these early economic transactions show that the key to curtailing “opportunistic behaviour and promoting trust between agents” in an environment of high information asymmetry was a system of reputations that was developed and shared between the agents within a trading coalition or network.

Like on eBay,
success for the seller rested upon the fear of exclusion from the trading network – thus promoting honest behaviour and fair trading amongst Maghribi merchants.

Fast forward to today and we’re all aware of the use of rankings and feedbacks to vet the quality of a buyer or seller on eBay, or rank the quality of submissions from participants in communities like Wikipedia, Sermo or World of Warcraft.

But can we take this concept of applying cheap and available reputation information to offset quality and reliability problems in Government?

This concept of information asymmetry can perhaps be applied to the relationship between governing and governed. A citizen votes and pays their taxes but their ability to see into the machine, and provide feedback, is quite limited. And if services fall short of expectations there is likely no tangible recourse for this citizen. So how do “lemons” get judged in such an environment, in particular in environments with little to no competition?

Ultimately, one can vote to change governments due to dissatisfaction, but this occurs at a much more macro level than the day-to-day transactions that account for the highest share of governed/governing touchpoints. Moreover, as a highly placed Federal government colleague told us on the topic of innovation: “Our incentives for change are very different – we aren’t going to go out of business anytime soon.”

Indeed, the bottom line is unlikely to motivate better customer service in these front-line government relationships. But what will? And might some type of transparent reputational index around service delivery satisfaction be part of the answer? Could a system like TheyWorkForYou be adapted for externally facing service delivery with reputation and ranking added to the system? Or could incentives be attached to the feedback and rankings developed at sites such as Patient Opinion to incent change? Where else might this be applied.

I’d love to hear your thoughts.


You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.

Julian Hinton
Nov 14, 2008 3:02

Right on! Way to go! etc! This is an ideal solution to impervious bureaucracies the world over. Just make a website with no ads, no irrelevant content, just serious stuff. A statement of the aim of the website, how it’s good for democracy and how it will make this bureaucracy more accountable. Then just a rating display of some sort for this particular government department, based on users experience. Explain how the rating is constructed, what numbers it is based on. Then on a linked voting page allow users to enter their rating, based on some real experience. Don’t allow fraudulent, vexatious raters access. How? Vet each one – sounds like a lot of work but well worth it.
When this website is working and has gained notoriety it can be used as a template for others who want to aim another, similar website at another bureaucracy.
Bear in mind that such websites would be attacked from many quarters, so their methods and integrity must be guarded. Records would have to be kept and everything verifiable. The honesty and impartiality of those running these website would have to be kept beyond question or the rating will not be credible and hence not effective. Such rating systems can only work to the extent that the bureaucracy being rated cannot discredit them.

Sandeep Kumar
Nov 15, 2008 22:31

This sounds like a good step forward. An index on customer service and later benchmarking against other government/public sector organizations would likely improve the situation. Without external operational goals, there is no way to focus the governmental organization on service and effective execution. We need to benchmark the government at the micro/operational level.

clemens lerche
Dec 22, 2008 17:22

sounds very interessting and challeging to to me.
@Kumar: just thought that we need a strong link between micro and macro level. politics are still about the legitimacy of power and ways of representation, like symbols etc – not “just” facts ;-)

(réflexions)> La réputation doit-elle se réduire un nombre ? + les identités numériques
Mar 9, 2009 6:10

[...] schéma, provenant d’un billet de Dan Herman sur Wikinomics, n’est pas complet, mon [...]

Now available in paperback!
Don Tapscott and Anthony D. William's latest collaboration, Macrowikinomics: New Solutions for a Connected Planet. Learn more.

Business - Oct 5, 2010 12:00 - 0 Comments

DRM and us

More In Business

Entertainment - Aug 3, 2010 13:14 - 2 Comments

Want to see the future? Look to the games

More In Entertainment

Society - Aug 6, 2010 8:19 - 4 Comments

The Empire strikes a light

More In Society