Comments on: The Problem with Knowledge Work Part II: You can’t manage what you can’t measure

By: Wikinomics » Blog Archive » The Problem with Knowledge Work Part III: Trust (or lack thereof)

Mon, 17 Nov 2008 07:54:09 +0000

[...] 17th, 2008, 02:54am In the absence of sound metrics around collaboration, I’m going to argue that the alternative is trust:� Hire talented, motivated [...]

By: Wikinomics » Blog Archive » Collaboration in Recessionary Times

Wikinomics » Blog Archive » Collaboration in Recessionary Times — Tue, 11 Nov 2008 20:24:10 +0000

[...] always apparent, employees will also not be willing to allocate their time on activities that are not measured in performance reviews or not seen as directly contributing to the bottom line. From an employee [...]

By: Venkat

Venkat — Tue, 04 Nov 2008 19:11:13 +0000

Yeah, good data doesn’t come cheap. But even basic self-measurement habits are an improvement over nothing. And modern tools provide a LOT of support out of the box, with no need for special widgets and stuff. To use your example (I particularly liked that you tagged in and out-of normal workflow), just moving things into the right pattern of folders gets you trackin’

Venkat

By: Naumi Haque

Naumi Haque — Mon, 03 Nov 2008 19:20:36 +0000

Venkat, what can I say, great minds think alike. Good article – looks like a pretty intensive data collection process; much more involved than my e-mail analysis in Part I.

Thanks Emma, glad you liked it!

By: Emma

Emma — Mon, 03 Nov 2008 16:09:38 +0000

Sharing with my coworkers and supervisors – thanks!!

By: Venkat

Venkat — Sun, 02 Nov 2008 17:51:16 +0000

How curious that you should bring this up and make the assertion in this particular form. I agree with you entirely — you cannot manage what you cannot measure.

Hence my longish piece, How to Measure Information Work

Enjoy!

Venkat