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Business - Written by on Monday, October 27, 2008 13:30 - 0 Comments

Denis Hancock
Seth Godin talks marketing & social media

Chris Brogan has an excellent blog for people trying to keep up-to-date with all things social media. What caught my eye this morning was a link to a series of videos that Seth Godin posted at the AMEX Open Forum – and a gentle reminder to actually watch them. I did just that, and highly recommend the three, in addition to the full series that is up there – instead of having to slog through a single, long video clip they are nicely segmented. Here’s a few of my favorites:

http://www.openforum.com/marketing/video_socialgood.html

The question in this first one if the value of social networking to business (particularly small business). Seth gives a relatively entertaining answer that focuses on how many of the “relationships” people have on social networks aren’t real – rather just a collection of people that didn’t want to offend you by turning down your friend offer. While the bar of “people I haven’t met in person on the other side of the world being willing to let me sleep on their couch” seems a tad high, the notion of focusing on real, high value relationships resonates.

http://www.openforum.com/innovation/video_noonecaresaboutyou.html

The question is how to put the 5 billion monthly videos viewed on YouTube to work for your business. This is a particularly interesting topic for me, as I’m currently researching the role of prosumer-generated content in the creation of YouTube’s iconic success. Seth’s immediate response is an important reminder that “nobody cares about you” – basic idea is they don’t watch the YouTube video because they care about you, but because they care about me (themselves, not Denis Hancock :) ). Implicit in his response is the importance of entertainment value, as he indicates nobody will watch your companies video about being 12% more efficient this year. Though if “efficiency” is determined from a green angle, you never know…

http://www.openforum.com/leadership/video_delicatebalance.html

This one focuses on a true or false question: business is not a democracy – there is only one boss. Seth’s response takes a Coase-ian angle: any business is just a series of small businesses, and each of these small businesses has only one boss. The most important lesson from this – if all you want your employees to do is follow a manual, someone else can always find someone else to follow the same manual a little cheaper.

You can find plenty of other great snippets from Seth in the videos listed here. Anything jump out at anybody?



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