http://www.wikinomics.com/blog/index.php/2008/07/09/a-new-age-in-customer-service/ Exploring How Mass Collaboration Changes Everything Sun, 14 Mar 2010 06:47:04 -0400 http://wordpress.org/?v=2.8.4 hourly 1 http://www.wikinomics.com/blog/index.php/2008/07/09/a-new-age-in-customer-service/comment-page-1/#comment-160299 steph Wed, 06 Aug 2008 19:14:18 +0000 http://www.wikinomics.com/blog/?p=1684#comment-160299 GOOD Customer service is so important! You need it to get the customers saticfaction and more importantly you need it to get the customer loyalty. I recenlty have come across a great and very informational website called <a href="http://mshare.net/index.html" title="Mindshare" rel="nofollow">Mindshare</a>. I loved it and found it to be very helpful. GOOD Customer service is so important! You need it to get the customers saticfaction and more importantly you need it to get the customer loyalty. I recenlty have come across a great and very informational website called Mindshare. I loved it and found it to be very helpful.

]]> http://www.wikinomics.com/blog/index.php/2008/07/09/a-new-age-in-customer-service/comment-page-1/#comment-150793 Carrie T Wed, 16 Jul 2008 22:40:26 +0000 http://www.wikinomics.com/blog/?p=1684#comment-150793 I am one of those people that had horrible customer service with comcast. I will never use that company again! It is sad that some companies don't understand how important it is to treat their customers well. I saw an <a href="http://mshare.net/news/mshare-news-04102008.html" title="interview with Rich Hanks" rel="nofollow">interview with Rich Hanks</a> the president of a company called mindshare. This company seems to know what is important when it comes to customer service. You should check it out. I am one of those people that had horrible customer service with comcast. I will never use that company again! It is sad that some companies don’t understand how important it is to treat their customers well. I saw an interview with Rich Hanks the president of a company called mindshare. This company seems to know what is important when it comes to customer service. You should check it out.

]]> http://www.wikinomics.com/blog/index.php/2008/07/09/a-new-age-in-customer-service/comment-page-1/#comment-148685 Wikinomics » Blog Archive » Web 2.0 To The Rescue Sat, 12 Jul 2008 21:14:14 +0000 http://www.wikinomics.com/blog/?p=1684#comment-148685 [...] word out about a certain issue or topic that needs exposure. My colleague Komail Mithani wrote an entry earlier this week on how Web 2.0 enables people to have their voices heard in regards to customer service [...]

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