Business - Written by Mike Dover on Monday, November 5, 2007 9:53 - 0 Comments
Happy hour and the global plant floor
A post by Stephanie Overby at CIO Magazine points out that early closing hours for bars in Bangalore are discouraging Indian youths from taking customer service jobs.
From the post:
A few years ago, Bangalore put an ordinance in place that effectively shuts down all pubs and “entertainment” establishments at 11:30 p.m. Officials had their reasons — closing go-go bars and curbing drunk driving. But if you’re a young 20-something pulling a graveyard shift at 24/7 Customer, you’re out of luck. As Cliff Justice, head of globalization for outsourcing advisor EquaTerra, told [Overby]: “There used to be this whole nightlife culture that revolved around the call centers. Now, if you’re working the night shift, your social life is just shot.”
It’s not just the loss of the shooter bar, that is curbing the call centre business – as the Indian economy heats up and attitude of Americans that perceive that too many jobs are being sent overseas and become verbally abusive, the call centre job is no longer considered a choice assignment.
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